No matter what the size of your business is, positive cash flow is a crucial element, which means that collections should be one of your top priorities. At the same time, collections is a process that makes a lot of people uneasy, meaning that they sometimes procrastinate on doing it in favor of other, more pleasant duties. For many businesses, employing commercial collection agencies is the answer.
First of all, phone calls from commercial collection agencies are often enough to get a slow-paying client to send a check. Existing clients may take advantage of their good relationship with you and drag their feet as long as possible, hoping to trade on your goodwill. Calling in a professional debt collector shows them you mean business.
Secondly, people who work for commercial collection agencies do this job and this job only for a living. They know how to push your clients’ buttons in order to get them to pay, and they’re very persistent. In contrast, an in-house collections person may put off collections calls because they’re unpleasant, be content with leaving a message on voice mail or be susceptible to your clients’ excuses.
When you have a number of agencies who have acceptable fees and success rates, there are still other questions to ask. You want to pick commercial collection agencies that match your industry, for example. If your clients are all Fortune 500 companies, the debt collector that specializes in individual consumers is not going to be the right match for you. You need a debt collector whose strategies meet your needs.
You may have been hesitant to hire commercial collection agencies in the past due to the mistaken impression that it costs a lot, but most debt collectors take their fee as a percentage of the recovery. That means there’s no cost to you up front, and since commercial collection agencies have been proven to be much more effective than phone calls from in-house people, the recovery itself is likely to be much larger. For this reason, you’ll make more money in the long run by hiring a debt collector, even after you pay their fee.
Commercial collection agencies are experts at recovering receivables quickly. Studies have shown that once the collections process starts in earnest, people who are going to pay are most likely to pay within the first month. Having a persistent debt collector on the case greatly increases the chances of obtaining that money in the first month.
Another reason to choose a particular company among commercial collection agencies are value-added services. For example, skip traces, a service normally done by detective agencies in which they locate people who are trying to obscure their address, are also done by some collections agencies.
Skip traces can also give you an idea of any judgments outstanding against the debtor, which can help you decide how far to pursue the collections process. If your commercial collection agency provides this service as part of their fee, it’s a significant reason to choose them.
