Approximately twelve million payment protection insurance polices were sold to people who took out loans and credit cards in the U. K. According to the findings of published by the Competition Commission, the vast majority of the policies were bought at the same time as the loan or credit card was issued. Many individuals purchasing a policy were either completely unaware of the fact that they could get it at substantially lower costs from other providers, or had it mis-sold to them in one way or another. It was even quietly slipped into some clients’ loan-agreements without their knowledge or consent. Because of the questionable sales practices the were involved, a high number of PPI claims that were filed with the Financial Ombudsman have been successful.